Frequently Asked Questions

How It Works

Subscription

Which cards can HoloGem identify?

Pokémon cards in English, from Base Set through the latest Scarlet & Violet release, including the variants that change the price: Normal, Holo, Reverse Holo and 1st Edition. 

Do I have to crop or line up the card?

No. Point the camera at the card and HoloGem finds its edges, corrects the angle and reads the name and number on your device. There is no cropping step and nothing to type in. If the light or the foil is fighting you, Snap Tips shows what to change.

Where do the prices come from?

From market data for the card you actually own, priced by condition, plus graded values for PSA, BGS, CGC, TAG and ACE. Every figure on the card page shows the source it came from and when it was last updated, alongside a price history chart and recent sales.

What if HoloGem identifies the wrong card?

Before anything is saved you see your photo next to our match, so you can check it yourself. If it is wrong, search for the right card by hand. Either way the scan stays in your history . Nothing you scan is thrown away.

Can I scan a lot of cards in one go?

Yes. Keep scanning and the cards stack up in a batch instead of interrupting you one at a time. Review the batch once, adjust anything you want, and add them all to your vault together. Duplicates are flagged as you go.

Do I need an account to use HoloGem?

No. Open the app and start scanning. Your collection lives on your device, and you can only sync it between devices with your Pro account if you want to.

Is HoloGem free?

Your first five scans are complete Full prices, and you can add those cards to your vault. After that you can keep scanning, but new cards enter your vault locked until you upgrade. Nothing you scan is lost either way.

What do I get with Pro?

Unlimited scans with every card unlocked, graded prices for PSA, BGS, CGC, TAG and ACE, 3-month and 6-month price history, and your daily movers.

How do I cancel my subscription?

From your store’s subscription settings, at any time. You keep Pro until the end of the period you have already paid for.

Can I use Pro on another device?

Yes. If you purchased HoloGem Pro through the App Store, you can restore your subscription on another Apple device using the same Apple Account. If you purchased through Google Play, use the same Google Account on your other Android device.

Can I get a refund?

Subscriptions are billed by Apple, and Google Play so refunds follow their policy. You can request one from your purchase history.

Guides

Can I scan a Pokemon card to see its value?

Yes. A card scanner can identify a physical card and connect it with pricing information. Accurate valuation should also account for the exact printing, variant, condition and whether the copy is raw or graded.

Why do I see different prices for the same Pokemon card?

Prices can differ because of condition, variant, language, grading company, grade and marketplace. Asking prices and actual completed sales can also be very different.

How can I find the total value of my Pokemon card collection?

The easiest approach for a large collection is to create a digital inventory of the exact cards you own and connect each record to current market pricing. HoloGem is designed to do this while also tracking quantities, variants, conditions and graded copies.

Still have questions?

If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!