Last updated: September 11, 2026

Ratel Bilişim Hizmetleri Limited Şirketi, Türkiye (“Ratel,” “we,” or “us”), is the data controller for HoloGem. This policy covers our card-scanning and collection-management services. Contact: hello@ratel.com.tr.

Information We Process

We collect information electronically through the app, your interactions with us, and our service providers:

• Account and device information: app-generated account and installation identifiers, authentication records, IP address, device/OS details, app version, language, and permissions. No name or email is required to start; associated data is nevertheless not anonymous.
• Scans and collection data: text and card numbers extracted during scanning, matching results, scan history, saved cards, quantities, conditions, grading details, folders, wishlist entries, purchase prices you enter, and collection valuations.
• Purchase information: store transaction and subscription identifiers, product, trial, renewal, entitlement, and purchase/restore status. Apple or Google processes payments; we do not receive your full payment-card details.
• Usage and diagnostics: screens viewed, actions, errors, onboarding answers, subscription status, collection size and estimated value, and identifiers used for analytics and campaign measurement. Session replay may capture interactions and visible screen content, including text and images.
• Support and notifications: messages, contact details and attachments you provide, diagnostic context, and notification tokens processed by notification services.

Camera and Photos

Card text is read on your device. Matching sends extracted text and card details to our server, not the original photo. Avoid scanning unrelated personal information. Session replay may separately capture visible screen content; images submitted to support are shared for that purpose.

You control camera, photo, and notification permissions in device settings. Photo access also supports saving share images. Declining access can limit the corresponding feature.

Purposes and Legal Bases

Account, scan, collection, and purchase processing is necessary to provide our contracted service. Necessary security, diagnostic, and support processing serves our legitimate interests in maintaining and protecting it, subject to your rights. Related records may also be processed for legal obligations or legal claims.

Analytics and campaign measurement help improve HoloGem. Where law requires consent for analytics, session replay, or advertising-related processing, consent is the required legal basis. This notice does not substitute for that consent.

Sharing and International Processing

We use hosting providers and services including Google Firebase (analytics, app integrity, configuration, and notifications), Amplitude (analytics), PostHog (analytics and session replay), Adapty (subscriptions), and Gleap (support and diagnostics). They receive information relevant to their functions, including identifiers and, as applicable, usage, purchase, or support data. Apple and Google also process store transactions under their own privacy policies.

Necessary disclosures may also support lawful requests, security, legal claims, or a business transfer subject to privacy protections. Exports and shares go to your chosen recipients under their own practices.

Processing may occur in Türkiye and other countries where our providers operate. International transfers require the safeguards or other transfer conditions prescribed by applicable law; contact us for details about the arrangements applicable to your data.

Retention, Deletion, and Security

We retain account and collection data while needed for your account. Request deletion through Profile → Delete all data or by email. Successful deletion removes your collection, folders, wishlist, scan and portfolio history from active application records and clears associated local app data.

Limited account/installation identifiers and deletion records remain for abuse prevention. Transaction, support, diagnostic, and backup retention depends on operational needs, legal obligations, security, claims, and provider arrangements. Deletion does not automatically erase every third-party record or cancel subscriptions. Uninstalling alone does not delete server data.

We use reasonable technical and organizational protections, but no service can guarantee absolute security.

Managing Your Information

Subject to the conditions and exceptions of applicable data protection law, you may request information about whether and how we process your data, its purposes and recipients; access, correction, deletion, restriction, or portability; and notification of corrections or deletions to recipients. Where applicable, you may also object to processing or adverse results from solely automated analysis, withdraw consent without affecting earlier lawful processing, complain to a data protection authority, or seek compensation for harm caused by unlawful processing. These are statutory rights and apply to the extent provided by law.

Email your HoloGem request to hello@ratel.com.tr. We may verify your identity and will respond within legal deadlines. Collection export is available in-app. Device tracking controls do not necessarily disable all analytics.

Children and Updates

HoloGem is not intended for children under 13. Contact us about suspected collection of a child’s information. Higher age or parental-authorization requirements apply where legally required.

We will publish updates here with a revised date and provide additional notice or seek consent when required.